Refund policy

Returns & Exchanges

We want you to feel confident in your Janae Elaine purchase. If your order isn’t quite right, eligible items may be returned or exchanged within 14 days of delivery.

Returns for Refund

Eligible items may be returned within 14 days of the confirmed delivery date.

All approved returns for a refund are subject to a 25% restocking fee, which will be deducted from the refund amount. Original shipping charges and any expedited shipping fees are non-refundable.

To qualify for a return, merchandise must be:

Unworn, unwashed, and unused
Free from stains, makeup, deodorant, perfume, odors, or signs of wear
In its original condition with all original tags attached
Returned in its original packaging when applicable

Items that show signs of wear, damage, alteration, or use may be refused and returned to the customer.

Customers are responsible for return shipping costs for refund requests unless the item received was incorrect or arrived defective.

Free Exchanges

We offer free exchanges on eligible items within 14 days of delivery.

You may exchange your item for another available style or size of the same value at no additional product cost. If you choose an item with a higher price, you will be responsible for paying the difference.

If the replacement item costs less than the original item, the difference is not refunded.

Janae Elaine will cover standard shipping for the replacement item on approved domestic exchanges. Each order is eligible for one complimentary exchange. Additional exchanges may require the customer to cover shipping costs.

Exchange items must meet the same eligibility and condition requirements as returns.

Final Sale & Non-Returnable Items

Items marked Final Sale are not eligible for return, refund, or exchange.

Items that have been customized, altered, or modified specifically at the customer's request are final sale and cannot be returned or exchanged unless there is a verified defect or error on our part.

Alterations & Fit

Formal and special-occasion garments may require alterations to achieve the customer's desired fit. The need for alterations does not constitute a defect.

Any alterations made after delivery are the customer's responsibility. Once an item has been altered, it is no longer eligible for return or exchange.

Event Dates

Customers are responsible for ordering early enough to accommodate production, shipping, try-on, and potential alterations.

Providing an event date does not guarantee delivery by that date unless Janae Elaine has expressly provided a written delivery guarantee. Orders arriving too late for an event are not automatically eligible for a refund if the order was produced and shipped within our stated processing and shipping timeframes.

Damaged or Incorrect Items

Please inspect your order promptly upon delivery. If you believe you received an incorrect or defective item, contact us as soon as possible with your order information and clear photos of the issue so we can review your claim.

Approved defective or incorrect-item claims will be resolved at no additional cost to the customer.

How to Request a Return or Exchange

All return and exchange requests must be submitted through your Janae Elaine customer account within 14 days of delivery.

To submit a request:

Visit Janae Elaine Customer Account.
Sign in using the same email address used to place your order.
Access the order containing the item you would like to return or exchange.
Select the eligible item(s) and submit your return request.

Only items eligible under our return policy will be available for a return request.

Submitting a return request does not automatically guarantee approval. All requests are subject to the eligibility requirements outlined in this policy.

Once your request has been approved, you will receive instructions for returning your item. Please do not send merchandise back without an approved return request. Unauthorized returns may be refused.