Shipping policy
Production & Shipping
Many Janae Elaine pieces require production time before they are ready to ship. Production and shipping are two separate stages, so please consider the full timeline when placing your order, especially when shopping for an upcoming event.
Production Time
Please allow up to 30 days for production before your order ships.
Production time begins after your order has been successfully placed and payment has been confirmed. Production time does not include shipping or transit time.
Once production is complete, your order will be prepared for shipment and you will receive tracking information when available.
Shipping Timeframes
After production is complete, estimated transit times are:
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Standard Shipping: approximately 7–10 days
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Expedited Shipping: approximately 5–7 days
Shipping estimates begin after production has been completed and your order has shipped.
Important: Expedited Shipping
Expedited shipping reduces transit time only. It does not expedite or shorten the production process.
An order placed with expedited shipping may still require up to 30 days for production before it is shipped.
Ordering for an Event
If you are purchasing a garment for a wedding, gala, prom, birthday, photoshoot, or other special event, we strongly recommend ordering well in advance.
Your ordering timeline should allow sufficient time for:
Production → Shipping → Delivery → Try-On → Any Necessary Alterations
Customers are responsible for allowing adequate time between placing an order and their event date.
Providing your event date does not automatically constitute a guaranteed delivery date. Unless Janae Elaine explicitly confirms a guaranteed delivery date in writing, orders are subject to our standard production and shipping timeframes.
Shipping Delays
Shipping estimates are provided in good faith but are not guaranteed unless expressly stated otherwise. Once an order has been transferred to the shipping carrier, circumstances outside our control—including carrier delays, weather, customs, transportation disruptions, or other unforeseen events—may affect delivery.
Janae Elaine is not responsible for delays caused by the shipping carrier after an order has been dispatched.
Tracking
When tracking information is available, it will be sent to the contact information provided with your order.
Please allow time for the carrier's system to update after your shipping notification is issued.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order has shipped, we cannot guarantee that an address can be changed or redirected.
International Orders
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International shipments may also experience customs processing delays that are outside Janae Elaine's control.